Versatile and analytically strong IT and Telecommunication Professional used to work in international and complex projects/business environments now wanting to expand my horizon towards a position where I can bridge customer satisfaction and technology. My work experience shows a proven track record providing high quality service and internal business satisfaction, explicitly supporting business needs, and successfully delivering full lifecycle implementations to tight time scales. I enjoy working on building and implementing sophisticated plans where I can use my problem-solving and hands-on attitude as well as my collaborative approach and interpersonal skills to engage, motivate end to encourage through change.
Key Competencies: Self-driven and Self-reliant | Leads by example | Customer-focused

2022 – Present Regional Support Manager – Europe Central & West – Mobileum, Germany

Leading, coaching and mentoring a multicultural team of Technical Support Engineers who respond to client requests and troubleshooting issues across the European region and ensuring timely ticket resolution and proactive issue tracking by using ServiceNow and Jira

Working closely with customers, internal teams, and stakeholders to ensure timely and high-quality resolution of technical issues

Acting as the primary escalation point for high-priority customer cases and complex technical challenges

Driving operational efficiency, enhancing customer satisfaction, and supporting business growth by aligning technical support functions with organizational goals

Developed strong communication and problem-solving skills

12.2019 – 05.2022 ICT Consultant, Vodafone Account – Nokia, Türkiye

Transition and Integration of R4 (Nokia Open vMSS) network and nTAS deployment to virtual environment (Telco over Cloud)

Ensuring flawless service delivery when implementing network elements

Manage client satisfaction by executing E2E acceptance testing with the customer
07.2012 – 02.2017 Core Network Operations Manager – Voice, IMS and Roaming – Vodafone, Türkiye

Managed 28 staff and 4 managers in a 24/7/365 setting

Ensuring that best practices using ITIL-Framework concerning Configuration, Change, Capacity, Release, and Incident management are adequately followed, and requirements are met

Engaging in the preparation of budgets, including the assessment of costs, investments, and employee-related expenses, as well as participating in forecast planning